FREQUENTLY ASKED QUESTION
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CleanVia – Trusted Professional Cleaning Services in Oxfordshire
At CleanVia, we make professional cleaning simple, flexible, and reliable. Whether you need domestic, office, or commercial cleaning in Oxfordshire, our fully insured and DBS-checked cleaners deliver spotless results every time. Below are answers to the questions we get asked most — optimised for search engines and your convenience.
General Questions
How do I get a cleaning quote from CleanVia?
Request a free, no-obligation quote by phone, email, or via our website. Just tell us about your property size and the type of cleaning you need (e.g., commercial cleaning in Banbury or flat cleaning in Oxford), and we’ll send you a tailored, transparent quote.
Do I pay for cleaning if it takes less time than expected?
If you book hourly, you only pay for the actual time worked. Flat-rate bookings remain fixed unless extra services or heavy-duty cleaning are required.
Are there extra charges for heavy dirt or additional cleaning?
Yes, if unexpected heavy mess, pet waste, mould, or rubbish is found, additional fees may apply. We always inform you before proceeding.
Is a pre-visit required before booking?
Usually not. We can provide quotes remotely for most domestic and commercial cleans. Large commercial jobs may need a free site visit.
Do you provide your own cleaning products and equipment?
Yes, our professional team brings eco-friendly, pet-safe products and all necessary equipment. You may also supply your own if preferred.
Are your cleaning products safe for children and pets?
Absolutely. We use biodegradable, non-toxic cleaning solutions that are 100% safe for babies, pets, and allergy-sensitive environments.
Booking & Scheduling
Can I book cleaning for the same or next day?
Same-day or next-day bookings may be available, especially in Oxford, Bicester, and Banbury. Please contact us as early as possible to check availability.
Do I need to be home during cleaning?
No, many clients provide key access or secure entry. All our cleaners are DBS-checked, insured, and trained to work securely in your absence.
Will the cleaner arrive exactly on time?
We aim to be punctual but allow a 30-minute window to accommodate traffic or earlier jobs.
When do I pay for the cleaning service?
Payment is usually due after the clean is completed, unless a deposit or upfront payment was agreed.
Are there long-term contracts?
No contracts are required. Choose one-off, weekly, fortnightly, or monthly cleaning with full flexibility.
Cleaning Services
What does a standard clean include?
- Dusting and wiping surfaces
- Vacuuming carpets and mopping floors
- Bathroom and toilet sanitisation
- Kitchen worktops, sinks, and appliance exteriors
- Emptying bins
What types of cleaning services do you offer?
- Domestic and flat cleaning
- Commercial and office cleaning
- End of tenancy cleaning
- After builders cleaning
- Carpet and upholstery cleaning
- Window cleaning
- Airbnb and short-let turnover cleans
Can I customise my cleaning checklist?
Yes, all cleans are tailored to your needs, including specific areas or tasks like skirting boards, oven deep cleaning, or fridge interiors.
How many cleaners will attend?
Typically, 1 to 3 cleaners depending on the size and urgency of the job.
What if I’m not happy with the cleaning?
Contact us within 24 hours, and we’ll return to re-clean at no extra cost.
Property Types & Areas Covered
Which areas do you serve in Oxfordshire?
We cover Oxford, Banbury, Bicester, Abingdon, Didcot, Witney, Kidlington, Carterton, Thame, Eynsham, Chipping Norton, Wallingford, Wantage, and surrounding villages within a 25-mile radius.
Do you offer Airbnb and short-term let cleaning?
Yes, we specialise in fast, reliable turnovers to keep your property guest-ready.
COVID-19 Safety
What COVID-19 precautions do you follow?
We adhere to strict safety guidelines including the use of PPE, sanitising equipment before and after cleaning, and social distancing where possible, ensuring your safety and ours.
Still Have Questions? We’re Here to Help!
Call CleanVia on 07598 686 988 or email info@cleanvia.co.uk for quick answers.
Your perfect clean is just a conversation away.